Personnel, specifically trainers of low-skilled adults are confronted with various issues across European institutions. This was identified through a series of surveys which were developed and conducted in the participating educational organisations. The development of the survey was based on qualitative interviews conducted internally at ipcenter and ÖJAB. The interviewees were qualified trainers with at least 2 years of experience. They shared their experiences working with low-skilled adults in terms of their difficulties and needs related to the training. From this a questionnaire was developed in order to assess the situation in the participating countries. 

The results then showed the need for intervention on a transnational level as according to the survey “Questionnaire for trainers of low-skilled course participants” which was completed by 85 trainers from the participating organisations: when asked “What unpleasant situations have you already been confronted with on several occasions?” (while conducting a training with low-skilled adults), aprox. 60% of the Austrian trainers state that participants are usually late, while 81% and 75% of the Portuguese and Greek trainers respectively stated that participants show aggressive behaviour. This asks for measures in terms of conflict management which will be a topic of discussion during the knowledge exchange workshop and will be visible as a chapter in the EUpTrain handbook. Furthermore, when asked about the reason why conflict situations emerge during a course, 73% of the Portuguese trainers answered because of “religious differences” while the majority of Austrian (68%), Hungarian (63%) and Greek (63%) trainers answered because of “cultural differences”.